# Refunds You will need to enable [IA refunds tracking integrtion](/integration/autocapture/automatic-refund-tracking.md) for these metrics. **Refund rate** – ratio of refunded transactions to the total number of transactions (Refunded transactions / Total transactions). **Refunded gross** – total gross of refunded transactions within a given period. **Refunded transactions** – total number of refunded transactions made within a given period. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.devtodev.com/metrics-and-glossary/refunds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.