Customer.io

Use devtodev cohorts in Customer.io to trigger email, push, or in-app workflows

Setup

1. Go to: Settings → 3rd Party Sources → Cohort Export

2. Click the ✎ icon next to Customer.io

3. Fill in the fields:

   • Site ID – found in Workspace Settings → API Credentials

   • Tracking API Key – also under API Credentials in the same section

4. Click Save to apply.

To disable the integration, turn off the toggle.

User Identifier

• Set a custom property in devtodev: customer_io_id. This identifier ensures accurate tracking and segmentation of users during data export.

• customer_io_id must match the id (a customer's ID) you assign when identifying users in Customer.io, see Customer.io documentation.

• Make sure this property is set before cohort export.

How to prepare cohorts

Check out the Tuning section to learn how to export the cohorts.